How to Handle Returns and Refunds When Ordering on RiceRadar

At RiceRadar, we want your Asian food experience to be seamless and satisfying. If you ever face an issue with your order—such as missing items, incorrect dishes, or unsatisfactory food—here’s how you can handle returns and refunds easily through the RiceRadar app:

1. Report the Issue Promptly: Once you receive your order, check it carefully. If something is wrong, open the RiceRadar app and go to your order details.
2. Contact Customer Support: Use the “Report a Problem” feature in the app to notify our support team. Provide details about what’s wrong along with photos if possible – this helps us resolve the issue faster.
3. Refund or Reorder Options: Depending on the nature of the problem, RiceRadar will offer a full refund, partial refund, or help you reorder the correct items without additional fees.
4. Timely Resolution: Our customer support is dedicated to responding quickly to ensure your satisfaction. You will receive updates until the issue is resolved.

Remember, RiceRadar’s goal is to connect you with great Asian food and great service. If you have any feedback or concerns, our team is here to help make it right.